Company Policy

Terms & Service Policies – Personal Pride Dry Cleaners

1. Inspection & Collection Policy

Customers are required to check all items at the point of collection to ensure:

• The order is complete
• Items are in a satisfactory condition

Once items have left the premises, we cannot accept responsibility for:

• Missing items
• Issues that were not raised at the time of collection

2. 14-Day Reporting Policy

Any concerns or issues relating to cleaning, damage, or missing items must be reported within 14 days of collection.

After this period:

• We will not be able to investigate claims
• Claims may be refused in line with company policy

3. Uncollected Items Policy

All items must be collected within 3 months of the completed cleaning date.

After this time:

• Items may be disposed of or donated
• This is to recover cleaning, storage, and processing costs

We will always try to contact customers where possible, but it is ultimately the customer’s responsibility to collect items on time.

4. Care Label & Cleaning Process

All garments are cleaned strictly in accordance with:

• Manufacturer’s care label instructions
• Industry-standard professional cleaning methods

Please note:

• Some fabrics may react unpredictably to cleaning
• Pre-existing wear, fading, or weakness in fabric may become more noticeable after cleaning

We cannot accept liability where:

• Items have inherent defects
• Care labels are missing, incorrect, or misleading

5. Buttons, Trims & Accessories

While we take every care during the cleaning process, we cannot guarantee the integrity of:

• Buttons
• Zips
• Sequins
• Beading
• Decorative trims
• Glued or bonded elements

These items are often delicate or not designed to withstand cleaning processes.

6. Pre-Existing Damage

We are not responsible for:

• Wear and tear
• Weak or deteriorated fabric
• Loose stitching
• Previous repairs
• Colour loss or fading due to age

Any such issues identified during inspection may be noted but may not always be visible prior to cleaning.

7. Stain Removal Disclaimer

Stain removal is carried out using the best professional methods available, however:

• Complete removal is not guaranteed
• Some stains may be permanent or may cause damage if removal is attempted aggressively

8. Liability Limitation

In the unlikely event of proven loss or damage caused by us:

• Liability is limited to the fair market value of the item, taking into account age, wear, and condition
• Compensation will be handled via our insurance process where applicable

9. Customer Responsibility

Customers must:

• Empty all pockets prior to cleaning
• Inform us of any special requirements or previous damage
• Ensure items are safe to clean

We are not responsible for:

• Items left in pockets
• Damage caused by undisclosed issues

10. Right to Refuse Service

We reserve the right to refuse cleaning of items that:

• Pose a risk to other garments or equipment
• Are heavily soiled with hazardous substances
• Do not have a readable care label (unless customer accepts risk

11. Agreement to Terms

By using our services, customers agree to all policies outlined above.